Like many other organizations around the world, the VW Group has been closely monitoring the recently identified global vulnerability issue associated with Java. Cybersecurity for our customers, dealers and employees remains a top priority.
Given this, in an effort to mitigate possible concerns associated, we have been and will continue to implement additional layers of protection to applications that could be impacted by this vulnerability. As a result, Audi customers may experience temporary access or performance issues. In addition to applications we control, we are also working with any third party suppliers to assess their response.
We are seeing a higher than average call volume to the Customer Experience Center, and encourage customers to call only if absolutely necessary. We appreciate your patience as we work diligently to address this vulnerability as quickly as possible. Thank you.